REFUND & WARRANTY POLICY

Operated by:

Wisk-it, a brand of Bond Connect España S.L.

Registered Office: Calle República Argentina, 14, 06005 Badajoz, Spain

CIF: B56787120

Last updated: 11 November 2024

Order Cancellations, Returns & Refunds

Order Cancellations

• Orders may be cancelled within 12 hours of purchase, provided they have not yet been processed or shipped.

• Once an order has been shipped, it can no longer be cancelled.

Returns

• You have 14 calendar days from the date of delivery to request a return.

• Items must be unused, in their original packaging, and in resalable condition.

• Custom-made or personalized products are non-refundable, unless they arrive defective or in error.

• Return shipping costs are the customer’s responsibility, unless the item is defective or incorrect.

Refunds

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, refunds will be issued to your original payment method within 5–7 business days.

To request a cancellation or return, please email romain@wisk-it.com with your order number.

Warranty & Product Claims

Warranty Exclusions

Refunds or warranty claims will not be accepted for:

• Normal wear and tear

• Improper, unsuitable, or incorrect use
  
  

• Minor changes or technical updates that do not materially impact usage

• Small cosmetic differences, such as color variations
  
  

Inspection & Reporting Obligations

• You must inspect the product immediately upon delivery.

• Any damage or defect must be reported to us within 5 business days of receipt.

• If a defect appears later, it must be reported within 3 business days of discovery.

• Failure to report defects within these timelines means the product is considered accepted and free of defects.

• Please note: Initial return shipping costs are not covered under any circumstance — whether the product is under warranty, refunded, or returned.
  
  

Manufacturer Warranty Evaluation

• Whether a product qualifies for warranty coverage will be determined according to the manufacturer’s warranty policy.

• We will coordinate the claim, and may request that you ship the item to the manufacturer or an authorized service center.

• The third-party service will decide if the issue qualifies for warranty repair or replacement.

Non-Warranty Services

• If the product is found not to be defective, we may offer paid support services such as replacements or alternate products.

• Items confirmed as non-defective will only be returned after payment of all related inspection and shipping costs.

Remedies for Defective Products

If a product defect is confirmed by the manufacturer:

• A repair

• A replacement

• A full refund, if no remedy is possible

•  We may, at our discretion, offer:

• The chosen remedy will depend on availability and the specific case.

Return of Repaired or Replaced Items

• If covered under warranty, we will arrange for the repaired or replaced item to be shipped back to you.

• However, any additional or unexpected costs, including express courier fees, customs charges, or special delivery arrangements, will be charged to the customer, unless agreed otherwise.