Purchase Option & Cancellation Policy

Last updated: 8 July 2025

This Purchase Option & Cancellation Policy outlines the terms that apply when a customer places an order through wisk-it.com or mews.wisk-it.co, operated by Bond Connect España S.L., CIF B56787120.

 

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Placing an Order

When placing an order on our site:

• You are entering into a legally binding purchase agreement.
  
  

• All product information, specifications, and availability are subject to change without prior notice.
  
  

• We reserve the right to cancel or refuse any order if:
  
  

• There is an error in product or pricing information
  
  

• There are issues with your payment or delivery address
  
  

• We suspect fraud, abuse, or bad faith use of the purchase process
  
  

Cancellation by Customer

You may cancel your order only under the following conditions:

• Within 12 hours of purchase AND before the order has been processed or shipped.
  
  

• Once your order is processed, packed, or shipped, no cancellation is possible.
  
  

• Cancellation requests must be submitted in writing to romain@wisk-it.com, referencing your order number and proof of purchase.
  
  

We reserve the right to deduct:

• Administrative and handling costs incurred during processing (even if the product hasn’t shipped).
  
  

• 3% of the order value as non-refundable payment processing fees.
  
  

Cancellations of Special Orders

Orders including:

• Custom hardware kits
  
  

• Products requiring special procurement
  
  

• Branded packaging
  
  

• Bundled offers or discounted sets
  
  cannot be cancelled under any circumstances once confirmed, unless agreed in writing.
  
  

Cancellation by Wisk-it / Bond Connect España S.L.

We reserve the right to cancel any order, at our sole discretion, in the following situations:

• Technical errors in inventory or pricing
  
  

• Suspected reselling, bulk purchasing, or abuse
  
  

• Unavailability or discontinuation of ordered products
  
  

• Incomplete, unverifiable, or fraudulent customer information
  
  

If we cancel an order, you will be notified and refunded in full, unless cancellation is due to customer-provided errors or unresolvable payment issues.

Limitation of Liability

We are not responsible for:

• Delays or failures caused by force majeure (e.g. customs delays, natural disasters, courier disruptions)
  
  

• Financial losses from late cancellation requests or refused deliveries
  
  

• Refunds for products that were delivered according to the original confirmed order
  
  

Chargebacks & Fraudulent Disputes

We maintain the right to:

• Challenge any chargeback attempt
  
  

• Submit evidence including IP address, order history, signed delivery, and communication records
  
  

• Suspend or block any future transactions from users involved in unjustified disputes or fraudulent claims

Your Responsibility

By placing an order, you agree to:

• Review product details, shipping times, and compatibility information before confirming
  
  

• Accept the limitations of cancellation described in this policy
  
  

• Cooperate with our team if your order requires clarification, delivery validation, or verification